Last updated: October 22, 2026
30-Day Money-Back Guarantee
We want you to love your Odelia Skin products. If you are not satisfied for any reason, you can request a full refund within 30 days of delivery, even if the product has been opened and used.
How to request a refund
- Contact us through our contact page or by email at support@odeliaskin.com within 30 days of receiving your order.
- Include your order number and a short note telling us why the product did not work for you. Your feedback helps us improve.
- We will reply within 24 to 48 hours with the next steps. In most cases, you will not need to send the product back.
Refund timing
Once your refund is approved, it is issued to your original payment method. Depending on your bank, it can take 5 to 10 business days to appear on your statement.
Damaged, defective or wrong items
If your order arrives damaged, defective or incorrect, contact us within 30 days of delivery with your order number and a photo of the item. We will send you a replacement or a full refund, at your choice, at no cost to you.
Lost or stolen packages
If your tracking shows no movement for more than 15 days, or your package is marked as delivered but you did not receive it, contact us. Orders with Shipping Protection are reshipped or refunded. For orders without Shipping Protection, we will open a claim with the carrier and do our best to help.
Exceptions
- The money-back guarantee applies once per customer.
- Shipping Protection fees are non-refundable once the order has shipped.
- Requests made more than 30 days after delivery are not eligible.
Cancellations
You can cancel your order for a full refund as long as it has not shipped yet. Contact us as soon as possible with your order number.
Questions
Reach us anytime through our contact page or at support@odeliaskin.com.